DOTS & DUST Terms of Service

Effective 23 July 2020; Last Edited 22 March 2022

 Identification of the business

Welcome to Dots & Dust.  (“Dots & Dust”, “Dots and Dust”, “we”, “us”) website, www.dotsanddust.com (the “Site”). We ask that you abide by the terms of service that follow, along with any other terms and conditions, or services that may appear on the Site from time-to-time (collectively, the “conditions”). Your use of the site constitutes your agreement with the Conditions that follow and we reserve the right to revise these conditions at any time. When we make changes, we will post them here. You agree to check this periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but limited to copyright laws).

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.  You are not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service or products, use of the service or products, or access to the service or products or any contact on the website through which the service(s) or product(s) are provided, without express written permission by us.

Payment

Payment is due in full at the time of purchase, prior to shipping. PayPal, Apple Pay, Stripe, Visa, Mastercard, Discover and American Express, or Dots & Dust  Gift Cards are accepted.

Return Policy

I gladly accept returns and exchanges for physical products. Contact me within: 5 days of delivery. Ship items back within: 10 days of delivery. I don't accept cancellations. But please contact me if you have any problems with your order.

The Following Items Can't Be Returned Or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds/Lost or Damage

Dots & Dust is not responsible for damages caused by improper handling.

For lost or stolen packages, please contact and file a claim with USPS. Once the item has been been shipped, Dots & Dust is not responsible for any lost or stolen items.

We are also not responsible for items delivered to an incorrect address supplied by the sender.

If at any time there is a problem or you are unsatisfied with your purchase, please contact us to resolve the issue. We strive to make every customer happy and your satisfaction is extremely important to us.

To make a claim or contact customer service, please visit our contact page.

Order Processing & Shipping Times

Please allow up to 2 weeks for custom products to process & ship out.

Shipping times vary, but all in-stock items take approximately 3 business days for processing + shipping time via USPS. (Unless otherwise noted). For International orders shipped via First Class Mail shipping times can be up to 4-6 weeks.

Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped.

If the listed shipping address is incorrect and the package is returned, your order will be refunded minus the shipping costs if the merchandise is returned without damages. Should you request the order be sent to a different address, please be aware that you will be charged an additional fee for shipping the package twice.

All shipping charges are per address.

If you are local to the Williamsburg/Yorktown/Jamestown, Virginia area and choose our “In-Store Pickup ONLY” option, you will be contacted via email to schedule a time to best come by and pick up your order.

*DUE TO COVID, SLOWER SHIPPING SPEEDS MAY OCCUR*  

International Shipping

Custom Fees & Duties

Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.

Shipping Times

In order to offer affordable international shipping prices, most international orders are shipped via First Class Mail International. Please keep in mind orders can take up to 3 weeks to arrive.

Fees

Fees for products, services, and courses are set forth on our website.

All custom orders that are needed less than 2 weeks after payment are subject to our “rush fee.” Our “rush fee” is an additional 45%. The customer is also in charge of the additional fees for expedited shipping.

Customer Review Policy

We welcome and appreciate all reviews of our products. With that said, we do reserve the right to delete any reviews that include:

• any type of hate speech

• racism

• obscenities

• threats to us or other visitors

• violation of anyone’s copyright, trademark, etc.

Reviews that are spam or solely promotional in nature will be deleted.

Our editorial team reserves the right to delete as we see fit, without explanation.

Intellectual Property

All images, text, designs, graphics, page layout, icons, videos, logos, taglines, trademarks and service marks are owned by and the property of Dots & Dust or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any intellectual property is illegal without our consent. If consent or permission is not given, prosecution to the fullest extent permissible should we choose to do so, including seeking financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

Security​ ​and​ ​Assumption​ ​of​ ​Risk

Security.​ ​ It is your responsibility to secure your username and password from theft or any other means of unauthorized use that would violate these Terms of Service. We do not store any whole credit card numbers or payment information, and instead, these are processed through third party processors such as Stripe, Apple Pay, orPaypal. By utilizing these payment you indemnify us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third party payment processor’s applicable terms and conditions of use. 
Confidentiality.​ ​You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty. 

Assumption​ ​of​ ​Risk.​ ​By accessing our website, products, course(s) and/or related materials and sites, whether paid or unpaid, you assume all the risk of your access and any subsequent actions you choose to take as a result of the influence, information or educational materials provided to you. 

Disclaimers 

General​ ​Disclaimer.​ ​To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or others in connection with our products, content, and/or Course(s) or Workshops, including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits, loss of contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted time and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial or other professionals, or if we are, during the terms of our Course(s) and/or Workshops and related material(s), and any content from our site we are not offering our professional services and you expressly agree we are not acting in any professional capacity, including medical, legal, financial or otherwise. All content and/or courses or workshops are for educational and entertainment purposes only. None of the content and/or Course or its related material(s) should be construed as medical, legal, financial advice.  

Earnings​ ​Disclaimer.​ ​ While we may reference certain results, outcomes or situations on this website or its related communications, you understand and acknowledge that we make no guarantee as to the accuracy of third party statements contained herein or the likelihood of success for you as a result of these statements. You agree that you understand that individual outcomes will vary. We cannot guarantee your success merely upon access, purchase or completion of of our Course(s) and/or Workshop(s). Any results you see on are not guaranteed or typical.

Third​ ​Party​ ​Disclaimer.​ You acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any participant or user of our material and/or Course(s) & Workshop(s), including you. 

Warranties​ ​Disclaimer.​ WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, COURSES, WORKSHOPS, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, COURSES, WORKSHOPS OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, COURSES, WORKSHOPS, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, SERVICES, COURSES, WORKSHOPS, OR PROGRAM MATERIALS IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. 

Technology​ ​Disclaimer.​ ​We make reasonable efforts to provide you with modern, reliable technology, software and platforms from which to access our programs, products, services, courses, workshops, program materials or related material(s). However, in the event of a technological failure, you accept and acknowledge our lack of responsibility for said failure, and while we will make reasonable efforts to support you, some technological issues are far outside our control and will require you to access support from a third party provider, such as Squarespace, where We host our courses and workshops.

Errors​ ​and​ ​Omissions.​ This website is updated on a regular basis, and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up-to-date. If you should see any errors or omissions and would like to let us know, please notify us at angeline@dotsanddust.com.

EARNINGS DISCLAIMER

You agree that You understand individual outcomes will vary. Case studies or testimonials are not indicative of typical results. Each individual approaches Our Course(s) and/or Workshop(s) with different backgrounds, disposable income levels, motivation, and other factors that are outside of Our control. Therefore, We cannot guarantee Your success merely upon access or purchase of Our Offering(s), Workshop(s), or related material(s).

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY EVENT OF FORCE MAJEURE OR OTHER CAUSE BEYOND OUR OR THEIR CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, STRIKES, LABOR DISPUTES, RIOTS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, NATURAL DISASTERS, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, OR NON-PERFORMANCE OF THIRD PARTIES. NEITHER WE NOR ANY OTHER INDEMNIFIED PARTY IS RESPONSIBLE OR LIABLE FOR: (A) ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND ANY SITE, SERVICE, SOFTWARE OR HARDWARE; OR (B) ANY DELAY OR FAILURE YOU MAY EXPERIENCE WITH ANY TRANSMISSION OR TRANSACTION RELATED TO THE OFFERINGS.

INDEMNIFICATION, LIMITATION OF LIABILITY, AND RELEASE OF CLAIMS

INDEMNIFICATION

You agree at all times to indemnify and hold harmless Our Company, as well as any of Our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees and expenses, arising out of or related to Our Course(s) and/or Workshop(s) .

LIMITATION OF LIABILITY

We will not be held responsible or liable in any way for the information, products, or materials that You request or receive through or in relation to Our Offering(s) and/or Workshop(s). We do not assume liability for any third-party conduct, accidents, delays, harm, or other detrimental or negative outcomes as a result of Your access of Our Offering(s), Workshop(s), and related material(s).

UNDER NO CIRCUMSTANCES (INCLUDING NEGLIGENCE) SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS), PERSONAL INJURY (INCLUDING DEATH) OR PROPERTY DAMAGE OF ANY KIND OR NATURE WHATSOEVER THAT ARISE OUT OF OR RESULT FROM: (A) THE USE OF, OR ANY INABILITY TO USE, THE WEBSITE OR ANY CONTENT OR FUNCTIONS THEREOF; OR (B) ANY ACT OR OMISSION, ONLINE OR OFFLINE, OF ANY USER OF THE WEBSITE OR ANYONE ELSE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL LOSS, COST, DAMAGE, LIABILITY OR EXPENSE (INCLUDING ATTORNEYS FEES AND COSTS) THAT YOU MAY SUFFER OR INCUR, UNDER ANY THEORY OF LIABILITY, IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE LESSER OF THE AMOUNT PAID BY YOU, IF ANY, FOR THE RIGHT TO ACCESS OR PARTICIPATE IN ANY ACTIVITY RELATED TO THE WEBSITE OR $100.00.

THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS HEREIN AND ELSEWHERE IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THIS TERMS OF USE REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND US, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO OUR ABILITY TO MAKE THE COURSES AND WORKSHOPS AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.

YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

AFFILIATES

This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of Your purchase through one of these links. We will use reasonable efforts to notify You when and where We have placed affiliate links in addition to this disclaimer located in these Terms and Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.

TERMINATION

If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our website, Offerings, Courses, Workshops, and any related communications as We deem appropriate. It is within Our sole discretion to allow any user’s access of Our website, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our site(s).

FINANCIAL CONSIDERATIONS

REFUNDS

We take Your investment seriously, and We’d appreciate if You took Our investment of time and resources into Your success seriously, too.

Dots & Dust reserves the right to charge 1.5% interest per day upon any outstanding sum left unpaid on or after 14 calendar days from due date.

Example:

$100 due March 1

$101.50 due March 15

$103.03 due March 16

Sent to Collections April 15

After 30 days of outstanding payment, Dots & Dust reserves the right to send You to collections, upon which You will owe the total amount of any outstanding payments plus any collection costs including reasonable attorney’s fees.

COURSE & WORKSHOP PURCHASE REFUNDS

We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the Offerings. We offer a 30-day refund period for purchases of particular courses from Our Courses. We offer refunds for Our Workshops until 24 hours prior to the listed Workshop date and time. However for Our Courses, in order to qualify for a refund, you must submit proof (as detailed below) that you did the work in the course and it did not work for you.

In the event that you decide your purchase was not the right decision for you or your business, within 30 days of enrollment, contact our support team at angeline@dotsanddust.com and let us know you’d like a refund by the 30th day at 11:59 PM EST. You must include your coursework with your request for a refund. If you request a refund and do not include your coursework by the 30th day, you will not be granted a refund. All refunds are discretionary as determined by Dots & Dust.

The work that you need to submit with your request for a refund includes ALL of the following items:

- Proof of completed course workbook;

- Completed course challenges including screenshots of social media postings (in accordance with course work);

- A live link to your website or fan page that shows consistent posting;

- Screenshot of inquiries and booking rate from the last 10 days;

- Your response email to an initial inquiry;

- The Profitable Pricing Guide completed and reflected on your website or in your pricing guide;

- A screenshot of your current “About Me” page following course guidelines; and

- Proof of active participation in the Facebook group.

We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program.

Please note: If you opted for a payment plan and you do not request a refund within 30 days, and attach the required complete coursework as outlined above, you are required by law to complete the remaining payments of your payment plan.

CHARGEBACKS

You agree to make every attempt to file for a refund prior to attempting a chargeback with Your financial institution. In the event of a chargeback attempt, You expressly agree to forfeit any and all of Our bonuses, affiliate bonuses, or other materials afforded to You in exchange for Your original purchase of Our Courses. We reserve the right to present proof of Your access and these Terms and Conditions of Use to the financial institution investigating the dispute.

RECURRING PAYMENTS

If You have signed up for a payment plan, You hereby authorize Our continued access to Your financial information stored by Our third-party financial processing company referenced in this Agreement until Your payment plan is complete, as set forth in Your acceptance of the purchase terms upon checkout.

REVOCATION OF ACCESS

Except as otherwise provided herein, You have the unilateral right to terminate Your use and access to any of Our Course(s). Please send an email to angeline@dotsanddust.com to initiate this process. Termination will not excuse You of further payment. Upon confirmation of Your termination, any and all outstanding balances will become immediately due and payable. Any existing balance that remains after 14 days from the date of termination will be sent to a collections agency, and You agree to be responsible for any additional charges, fees, or costs associated with such a collection effort, including but not limited to reasonable attorney’s fees and court costs.

Indemnification,​ ​Limitation​ ​of​ ​Liability​ ​and​ ​Release​ ​of​ ​Claims 

Indemnification. ​You agree at all times to indemnify and hold harmless our Company, as well as any of our affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, and licensees, as applicable, from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to our programs, products, services, courses, program materials or related material(s).

Limitation​ ​of​ ​Liability.​ Dots & Dust and its affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including damages for loss of profits, goodwill, use of data or other intangible losses, resulting from or incurred in connection with your use of our programs, products, services, courses, program materials or related material(s). We do not assume liability for any third party conduct, accidents, delays, harm or other detrimental or negative outcomes as a result of your access of our programs, products, services, courses, program materials or related material(s). 

Dispute​ ​Resolution.​ You agree to notify the Company of any concerns or issues regarding the programs, products, services, courses, workshops, program materials or related material(s) and to give the Company an opportunity to resolve those concerns or issues. If you and our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then you explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action. If a civil cause of actions is filed by or against the Company related to the programs, products, services, courses, program materials or related material(s) the laws of Virginia shall apply.

Non-Disparagement.​ If you are found to be slandering, libeling or otherwise disparaging our Company, Course(s), Workshop(s), or related materials, you will be immediately removed from the Course(s), Workshop(s), and any related communications. We reserve the right to file a civil claim of action against you for any such damaging actions you take that materially harm our Company. 

ENTIRE AGREEMENT

Before You register with Our website or make any purchases therefrom, You will be asked to consent to Our Privacy & Disclaimer Policies. If You have consented, or once You do consent, the terms of the Privacy & Disclaimer Policies together with these Terms and Conditions, the information contained herein constitutes the entire agreement between site users and Our company relating to the use of this website.

Miscellaneous

All​ ​Rights​ ​Reserved.​ ​All rights not expressly granted in these Terms of Service or express written here are reserved by Company. 

Contact.​ ​If you have any questions about any term of these Terms of Service, please contact us at angeline@dotsanddust.com​.